Refund & Cancellation Policy
Effective Date: 1 October 2026
Last Updated: 1 October 2026
Gradiente Entertainment (“Gradiente Entertainment”, “we”, “us”, or “our”) provides digital entertainment services, including movies, web series, television content, and other digital content through our website, applications, and supported platforms.
This Refund & Cancellation Policy explains the circumstances under which payments made for subscriptions or other paid services may be cancelled or refunded.
1. Subscription Cancellation
Users may cancel their subscription at any time through their Gradiente Entertainment account, where the cancellation option is available.
Cancellation of a subscription will normally prevent the subscription from renewing for the next billing period.
Unless otherwise stated or required by applicable law, cancelling a subscription does not automatically entitle the user to a refund for the current billing period.
After cancellation, users may continue to access the applicable subscription benefits until the end of the already-paid subscription period.
2. Refund Eligibility
Refunds may be considered in the following circumstances:
- The payment was successfully charged but the subscription was not activated.
- The same subscription payment was accidentally charged more than once.
- A technical error resulted in an incorrect amount being charged.
- The payment was successful but the purchased service could not reasonably be provided due to a technical issue attributable to Gradiente Entertainment.
- A transaction was made without the user's authorization, subject to verification.
- A refund is required under applicable law or by an applicable payment-provider or financial-institution process.
- Gradiente Entertainment determines that a refund is appropriate based on the individual circumstances of the transaction.
Where a service does not conform to the service description or agreed conditions, Gradiente Entertainment will review the matter and provide an appropriate remedy, which may include restoration of service, replacement access, credit, or refund, as applicable.
3. Non-Refundable Circumstances
Except where required by applicable law, refunds will generally not be provided for:
- Change of mind after purchasing a subscription.
- Failure to use the subscription or digital content during the subscription period.
- Partial use of a subscription.
- Failure to cancel a subscription before its renewal date.
- Device, internet connection, browser, operating-system, or third-party compatibility issues that are outside Gradiente Entertainment's reasonable control.
- Content that has already been accessed or consumed, except where a refund is otherwise required or approved.
- Promotional or discounted subscriptions where the applicable offer clearly states that the purchase is non-refundable.
4. Duplicate Payments
If you believe that you have been charged more than once for the same subscription or transaction, please contact us.
After verification of the duplicate transaction, the eligible duplicate amount will be refunded to the original payment method, subject to applicable payment-processing procedures.
5. Failed or Pending Payments
If your bank account or payment method has been debited but your Gradiente Entertainment subscription was not activated, please contact our support team with the transaction details.
We will verify the transaction with our payment gateway and/or payment service provider.
If the payment was successfully received by Gradiente Entertainment but the subscription was not activated, the payment may be refunded or the subscription may be activated, as appropriate.
Temporary payment holds or pending transactions may be automatically released by the bank or payment provider and may not constitute a completed payment.
6. Unauthorized Transactions
If you believe that a payment was made through your Gradiente Entertainment account without your authorization, contact us as soon as possible.
We may request transaction information and other reasonable information necessary to investigate the transaction.
Where an unauthorized transaction is confirmed, any eligible refund will be processed in accordance with applicable law, payment-provider procedures, and the results of our investigation.
Users are responsible for maintaining the security of their account credentials and should immediately notify us if they believe their account has been compromised.
7. Refund Request Process
To request a refund, please contact Gradiente Entertainment customer support and provide:
- Name registered with the account
- Registered email address
- Transaction/order ID
- Date of payment
- Amount paid
- Payment method
- Reason for the refund request
- Relevant screenshots or transaction information, where applicable
We may request additional information where necessary to verify the transaction.
8. Refund Review
All refund requests are reviewed individually.
After receiving a refund request, Gradiente Entertainment may verify:
- The transaction status
- Subscription status
- Payment-gateway records
- Account activity
- Whether the service was accessed or used
- The reason for the refund request
- Any applicable promotional or subscription terms
Approval of a refund request does not establish an obligation to approve future refund requests in similar circumstances where the facts are different.
9. Refund Processing
Once a refund is approved, the refund will normally be initiated to the original payment method used for the transaction.
The time required for the refunded amount to appear in the user's bank account, card account, wallet, or other payment method may depend on the relevant bank, card network, payment gateway, or financial institution.
Gradiente Entertainment is not responsible for delays caused by third-party financial institutions or payment processors after the refund has been successfully initiated.
10. Subscription Renewal
Where a subscription is configured for automatic renewal, the subscription may renew according to the applicable subscription terms until it is cancelled.
Users are responsible for cancelling automatic renewal before the next billing date if they do not wish to continue the subscription.
A renewal payment will not ordinarily be refundable solely because the user did not intend to continue the subscription, unless otherwise required by applicable law or approved by Gradiente Entertainment.
11. Promotional Offers
Promotional subscriptions, introductory offers, discounted plans, coupons, and special pricing may have additional refund or cancellation conditions.
Any such conditions will be communicated to the user at the time of purchase and will apply in addition to this Refund & Cancellation Policy.
12. Changes to Subscription Plans
Gradiente Entertainment may introduce, modify, suspend, or discontinue subscription plans or pricing from time to time.
Where a change materially affects an existing subscription, Gradiente Entertainment will provide appropriate notice where required.
Any refund or cancellation rights arising from such changes will be handled in accordance with applicable law and the applicable subscription terms.
13. Service Interruptions
Gradiente Entertainment may occasionally experience interruptions caused by maintenance, technical issues, network failures, third-party services, or circumstances beyond our reasonable control.
If a significant service interruption prevents users from accessing a paid service, Gradiente Entertainment may, depending on the circumstances, provide an extension, service credit, partial refund, or other appropriate remedy.
14. Chargebacks
Users are encouraged to contact Gradiente Entertainment before initiating a payment dispute or chargeback where the issue can reasonably be resolved through customer support.
If a chargeback is initiated, Gradiente Entertainment may investigate the transaction and provide relevant transaction information to the payment processor or financial institution.
Fraudulent or abusive chargeback activity may result in account restrictions, subject to applicable law.
15. Taxes and Refunds
Where applicable, refunds will be processed in accordance with applicable tax and invoicing requirements.
Any tax component associated with an eligible refund will be handled in accordance with applicable law and the relevant tax rules.
16. Consumer Rights
Nothing in this policy is intended to exclude, restrict, or override any consumer rights or remedies that cannot lawfully be excluded or restricted under applicable law.
Gradiente Entertainment will comply with applicable consumer-protection and e-commerce requirements.
17. Contact Us
For refund, cancellation, billing, or payment-related questions, please contact:
Gradiente Entertainment
Email: info@gradienteentertainment.com
When contacting us about a payment, please include your transaction/order ID so that we can locate the transaction and assist you more efficiently.
18. Policy Updates
Gradiente Entertainment may update this Refund & Cancellation Policy from time to time.
Any updated version will be published on this page with the revised “Last Updated” date.
Your continued use of Gradiente Entertainment services after an updated policy becomes effective constitutes acceptance of the updated policy, to the extent permitted by applicable law.