Privacy Policy
Effective Date: 1 October 2026
Last Updated: 1 October 2026
Gradiente Entertainment (“Gradiente Entertainment”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information that you provide when using our website, applications, digital entertainment services, subscription services, and related platforms (collectively, the “Services”).
This Privacy Policy explains what information we may collect, how we use it, how we protect it, when it may be shared, and the choices available to you.
By using Gradiente Entertainment Services, you acknowledge the practices described in this Privacy Policy, subject to applicable law.
1. Information We Collect
Depending on how you use our Services, we may collect the following categories of information.
1.1 Account Information
When you create or maintain an account, we may collect:
- Full name
- Email address
- Mobile/telephone number
- Password or authentication information
- Profile information
- Profile picture or avatar, where provided
- Account preferences
- Parental-control settings
- Other information you voluntarily provide
1.2 Subscription and Payment Information
When you purchase a subscription or other paid service, we may collect information necessary to process and manage the transaction, including:
- Subscription plan
- Transaction/order ID
- Payment status
- Payment date
- Amount paid
- Billing information
- Refund information
- Payment method information
Payments may be processed by third-party payment gateways. Where payment details are processed directly by a payment provider, Gradiente Entertainment may not receive or store complete payment-card information.
1.3 Usage and Viewing Information
When you use our Services, we may collect information relating to your interaction with the platform, such as:
- Movies or series viewed
- Watch history
- Watchlist information
- Continue-watching information
- Search activity
- Ratings or reviews, where available
- Subscription activity
- Device activity
- Login and logout activity
- Features used on the platform
This information may be used to provide and improve the Services and to maintain your account experience.
1.4 Device and Technical Information
We may automatically receive certain technical information when you access the Services, including:
- IP address
- Browser type
- Operating system
- Device type
- Application version
- Screen or display information where technically required
- Language and regional settings
- Network information
- Approximate location information derived from technical information, where applicable
- Error logs and diagnostic information
1.5 Cookies and Similar Technologies
Gradiente Entertainment may use cookies, local storage, pixels, session technologies, and similar technologies to:
- Keep users signed in
- Maintain sessions
- Remember preferences
- Provide essential platform functionality
- Understand how users interact with the Services
- Improve website performance
- Detect security issues
- Analyze platform usage
You may be able to control certain cookies through your browser or device settings. Disabling essential cookies may affect some functionality of the Services.
2. How We Use Your Information
Gradiente Entertainment may process personal information for purposes including:
- Creating and managing user accounts.
- Providing movies, series, and other digital entertainment.
- Processing subscriptions and payments.
- Managing billing and refunds.
- Maintaining watchlists and viewing history.
- Providing personalized platform features.
- Providing customer support.
- Responding to enquiries and complaints.
- Sending important service-related communications.
- Detecting and preventing fraud or unauthorized activity.
- Protecting the security of our Services.
- Troubleshooting technical problems.
- Understanding usage and improving our Services.
- Developing and improving platform features.
- Complying with applicable legal obligations.
- Enforcing our Terms & Conditions and other applicable policies.
We aim to process personal information for specific and legitimate purposes and in accordance with applicable law.
3. Legal Basis and Consent
Where required by applicable law, Gradiente Entertainment will seek appropriate consent before processing personal information.
Depending on the circumstances, information may also be processed where necessary to provide a requested service, perform a transaction, comply with a legal obligation, protect the security of the Services, or for another lawful purpose permitted by applicable law.
Where consent is the basis for processing, users may have the ability to withdraw consent, subject to applicable legal and operational requirements.
India's Digital Personal Data Protection framework requires notices to clearly describe the personal data being processed and the purposes for which it is processed, and provides mechanisms relating to consent and withdrawal.
4. How We Share Information
We do not sell personal information as a general business practice.
We may share information with appropriate third parties when reasonably necessary to provide, maintain, secure, or improve the Services, including:
Payment Providers
Payment gateways and financial service providers may process payment and transaction information to complete purchases, refunds, verification, and related payment operations.
Technology and Hosting Providers
We may use third-party providers for hosting, cloud infrastructure, content delivery, databases, email delivery, security, analytics, monitoring, and other technical services.
Customer Support Providers
Information may be shared with service providers that assist us in responding to customer enquiries and support requests.
Legal and Regulatory Authorities
We may disclose information where required or permitted by applicable law, legal process, court order, regulatory requirement, or lawful government request.
Security and Fraud Prevention
Information may be processed or shared where reasonably necessary to detect, investigate, prevent, or address fraud, abuse, security incidents, or other unlawful activity.
Third-party service providers may process information only for relevant services and subject to appropriate contractual, security, or legal safeguards where applicable.
5. Payment Information
Gradiente Entertainment may use third-party payment processors to process subscription payments.
When you make a payment, your payment information may be transmitted directly to the applicable payment provider.
We recommend reviewing the privacy policies of the relevant payment provider for information about how it handles payment data.
Gradiente Entertainment does not intentionally request or store your complete card number, CVV, PIN, banking password, or other sensitive payment credentials through ordinary customer-support communications.
You should never send such information to Gradiente Entertainment by email or chat.
6. Account Security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, loss, misuse, or destruction.
Security measures may include:
- Access controls
- Authentication mechanisms
- Encryption or secure transmission where appropriate
- Monitoring and logging
- Security updates
- Backup and recovery procedures
- Restricted access to personal information
However, no internet-based service can guarantee absolute security.
You are responsible for protecting your password and account credentials and should immediately notify us if you suspect unauthorized access.
7. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing Services, maintaining account records, resolving disputes, preventing fraud, maintaining security, fulfilling legal obligations, and enforcing agreements.
Retention periods may vary depending on:
- The type of information
- The purpose for which it is used
- Whether your account remains active
- Legal or regulatory requirements
- Payment and accounting requirements
- Security and fraud-prevention needs
When information is no longer required, it may be deleted, anonymized, or otherwise handled in accordance with applicable law.
8. Your Privacy Rights
Subject to applicable law, users may have rights relating to their personal information, including the ability to:
- Request information about personal data being processed.
- Request correction of inaccurate information.
- Request deletion of personal information where legally applicable.
- Withdraw consent where consent is the applicable basis for processing.
- Request information regarding how personal data is processed.
- Raise a complaint regarding the handling of personal information.
- Exercise other rights provided under applicable data-protection law.
Requests may be subject to reasonable verification requirements to protect account security.
The Digital Personal Data Protection framework provides rights and mechanisms for individuals in relation to their digital personal data, subject to its applicability and implementation timeline.
9. Account Deletion
You may request deletion of your Gradiente Entertainment account, subject to applicable legal, contractual, security, and operational requirements.
Account deletion may result in the loss of:
- Profile information
- Watchlist
- Viewing history
- Preferences
- Account-specific settings
- Other account-related information
Certain information may need to be retained for a legally required or otherwise permitted period, including transaction, accounting, security, fraud-prevention, or dispute-related records.
10. Marketing Communications
Where permitted by applicable law, Gradiente Entertainment may send promotional communications about:
- New movies
- New series
- Original content
- Subscription offers
- Platform features
- Special promotions
You may unsubscribe from promotional emails or similar communications using the available unsubscribe mechanism.
You may still receive essential service-related communications, such as payment confirmations, security notifications, account notices, and important changes to the Services or policies.
11. Personalized Recommendations
Gradiente Entertainment may use information such as viewing history, watchlist activity, searches, and preferences to provide recommendations or personalize the user experience.
Recommendations are intended to improve content discovery and may change based on your activity and available content.
12. Children's Privacy
Gradiente Entertainment does not knowingly seek to collect personal information from children in circumstances where such collection is prohibited by applicable law.
Parents and legal guardians are responsible for supervising children's use of the Services.
Where available, parental-control features may be used to restrict access to certain content or platform functionality.
If you believe that a child has provided personal information in circumstances where it should not have been collected, please contact us.
13. Third-Party Links and Services
Our Services may contain links to third-party websites, applications, payment services, social-media platforms, or other services.
This Privacy Policy does not apply to the privacy practices of independent third parties.
We recommend reviewing the privacy policies of third-party services before providing them with personal information.
14. International Data Processing
Depending on the technology providers and services used by Gradiente Entertainment, personal information may be processed or stored in locations outside your state or country.
Where applicable, such processing will be carried out subject to relevant legal requirements and appropriate safeguards.
15. Data Breach and Security Incidents
If Gradiente Entertainment becomes aware of a personal-data breach that requires notification under applicable law, we will take appropriate steps to investigate, contain, mitigate, and report the incident as required.
Where legally required, affected users and/or relevant authorities may be notified in accordance with applicable requirements.
16. Changes to This Privacy Policy
Gradiente Entertainment may update this Privacy Policy from time to time to reflect changes in:
- Our Services
- Technology
- Data-processing practices
- Legal requirements
- Regulatory requirements
- Security practices
The updated version will be published on this page with a revised “Last Updated” date.
Where required by applicable law, we will provide additional notice or obtain consent for material changes.
17. Contact Us
If you have questions, concerns, requests, or complaints regarding this Privacy Policy or the handling of your personal information, please contact us.
Gradiente Entertainment
Email: info@gradienteentertainment.com
When submitting a privacy request, please provide enough information for us to identify your account and understand your request.
18. Grievance and Privacy Requests
For privacy-related requests or complaints, please contact us using the email address above.
We may verify your identity before processing certain requests to prevent unauthorized disclosure or modification of personal information.
Where applicable, requests and complaints will be handled in accordance with the requirements and timelines prescribed by applicable law.
19. Acceptance
By accessing or using Gradiente Entertainment Services, you acknowledge that you have read and understood this Privacy Policy.
If you do not agree with the practices described in this Privacy Policy, you should discontinue use of the Services where applicable.